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November 05, 2024, 10:21:37 PM
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kHypermedia Customer Support is Awful
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Topic: kHypermedia Customer Support is Awful (Read 1788 times)
Lord Nepenthean
Co-Founder
Posts: 3462
kHypermedia Customer Support is Awful
«
on:
September 27, 2004, 11:53:33 AM »
I've had to call kHypermedia's customer support line several times recently because they just don't pick up. I even sent them an e-mail, but have not been able to reach them. Their support line hours are supposedly 9 AM to 5 PM, but they are NEVER there. Every single time I call (during or after hours), I get the same pre-recorded message telling me that they'll call me back if I leave my number. HA. They never do.
So, I just thought I'd warn you guys about them. They have great CD-R and DVD+R media, but don't buy any of their products that may need support, because you won't get any. Sure, customer support is usually bad, but if I can't even call to get an RMA request, it's beyond just bad customer support and into 100% non-existent.
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Izret101
Postmaster General; Wielder of the Mighty Banhammer
Director
Posts: 22655
Champion of
Re: kHypermedia Customer Support is Awful
«
Reply #1 on:
September 27, 2004, 12:04:01 PM »
What did you need support for?
And i thought they were supposed to be one of the best companies out there?
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[img width=500 height=100]http://www.trueachievements.com/gamercards/izret102.png[/img]
Lord Nepenthean
Co-Founder
Posts: 3462
Re: kHypermedia Customer Support is Awful
«
Reply #2 on:
September 29, 2004, 08:07:18 AM »
Still no word from them. I'm getting really sick and tired of this. I've called and left messages and sent another e-mail, and have gotten no response.
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Hydrobond
+5 Insightful
PlayStation
Posts: 2728
Re: kHypermedia Customer Support is Awful
«
Reply #3 on:
September 29, 2004, 11:05:03 AM »
Yeah, I think I'll stick to my Lite-Ons after your encounter.
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I never proofread before hitting the submit button, this is why every single one of my posts has been edited in the first minute after being submitted.
Lord Nepenthean
Co-Founder
Posts: 3462
Re: kHypermedia Customer Support is Awful
«
Reply #4 on:
September 29, 2004, 03:58:35 PM »
Good thinking. I finally got the woman on the phone today. I get the impression that they actually only have one person working in customer support, and she only shows up once a week. They told me to send in the drive and they'll ship me a new one. I'm definitely getting confirmation on this one, since I honestly don't trust them.
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