RF Generation.  The Classic and Modern Gaming Databases.RF Generation.  The Classic and Modern Gaming Databases.

New on the Blogs
Hot Community Blog Entries
Nielsen's Favorites on Channel 4
RF Generation Message Board Welcome, Guest. Please login or register.
Did you miss your activation email?
November 30, 2024, 07:34:31 AM
Home Help Search Calendar Member Map Arcade Login Register
News: RF Generation: This land is peaceful, it's inhabitants kind.

RF Generation Message Board | Other | Idle Chatter | kHypermedia Customer Support is Awful 0 Members and 2 Guests are viewing this topic. « previous next »
Pages: [1] Print
Author Topic: kHypermedia Customer Support is Awful  (Read 1801 times)
Lord Nepenthean
Co-Founder
*****
Posts: 3462


WWW Stats
« on: September 27, 2004, 11:53:33 AM »

I've had to call kHypermedia's customer support line several times recently because they just don't pick up.  I even sent them an e-mail, but have not been able to reach them.  Their support line hours are supposedly 9 AM to 5 PM, but they are NEVER there.  Every single time I call (during or after hours), I get the same pre-recorded message telling me that they'll call me back if I leave my number.  HA.  They never do.

So, I just thought I'd warn you guys about them.  They have great CD-R and DVD+R media, but don't buy any of their products that may need support, because you won't get any.  Sure, customer support is usually bad, but if I can't even call to get an RMA request, it's beyond just bad customer support and into 100% non-existent.
Logged

Izret101
Postmaster General; Wielder of the Mighty Banhammer
Director
*****
United States
Posts: 22654


WWW Stats

Champion of
   
« Reply #1 on: September 27, 2004, 12:04:01 PM »

What did you need support for?
And i thought they were supposed to be one of the best companies out there?
Logged

Lord Nepenthean
Co-Founder
*****
Posts: 3462


WWW Stats
« Reply #2 on: September 29, 2004, 08:07:18 AM »

Still no word from them.  I'm getting really sick and tired of this.  I've called and left messages and sent another e-mail, and have gotten no response.
Logged

Hydrobond
+5 Insightful
PlayStation
****
United States
Posts: 2728


WWW Stats
« Reply #3 on: September 29, 2004, 11:05:03 AM »

Yeah, I think I'll stick to my Lite-Ons after your encounter.
Logged

I never proofread before hitting the submit button, this is why every single one of my posts has been edited in the first minute after being submitted.
Lord Nepenthean
Co-Founder
*****
Posts: 3462


WWW Stats
« Reply #4 on: September 29, 2004, 03:58:35 PM »

Good thinking.  I finally got the woman on the phone today.  I get the impression that they actually only have one person working in customer support, and she only shows up once a week.  They told me to send in the drive and they'll ship me a new one.  I'm definitely getting confirmation on this one, since I honestly don't trust them.
Logged

Pages: [1] Print 
« previous next »
Jump to:  


Login with username, password and session length

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines
Simple Audio Video Embedder

RF Generation Theme derived from YabbGrey By Nesianstyles | Buttons by A.M.A
Valid XHTML 1.0! Valid CSS!
Page created in 0.146 seconds with 24 queries.
Site content Copyright © rfgeneration.com unless otherwise noted. Oh, and keep it on channel three.