kHypermedia Customer Support is Awful

[Lord Nepenthean]

I've had to call kHypermedia's customer support line several times recently because they just don't pick up.  I even sent them an e-mail, but have not been able to reach them.  Their support line hours are supposedly 9 AM to 5 PM, but they are NEVER there.  Every single time I call (during or after hours), I get the same pre-recorded message telling me that they'll call me back if I leave my number.  HA.  They never do.

So, I just thought I'd warn you guys about them.  They have great CD-R and DVD+R media, but don't buy any of their products that may need support, because you won't get any.  Sure, customer support is usually bad, but if I can't even call to get an RMA request, it's beyond just bad customer support and into 100% non-existent.

[Izret101]

What did you need support for?
And i thought they were supposed to be one of the best companies out there?

[Lord Nepenthean]

Still no word from them.  I'm getting really sick and tired of this.  I've called and left messages and sent another e-mail, and have gotten no response.

[Hydrobond]

Yeah, I think I'll stick to my Lite-Ons after your encounter.

[Lord Nepenthean]

Good thinking.  I finally got the woman on the phone today.  I get the impression that they actually only have one person working in customer support, and she only shows up once a week.  They told me to send in the drive and they'll ship me a new one.  I'm definitely getting confirmation on this one, since I honestly don't trust them.