RF Generation Message Board

my company just got a new web server and we have discovered an odd problem. there are several image files that have disappeared. the strange thing is we can't put them back. I can add them to the Admin catalog image directory where all the graphics reside but as soon as I refresh or publish the live catalog they disappear again.

when I view the error log they get reported as "file access denied". all the images in question are part of standard catalog templates.

any clues?

Im guessing this is a Linux/UNIX server.  

If so, you will need to CHMOD the image files.  I forget all the apropriate permissions, but something like CHMOD 755 <filename> will do the trick.  If there is a system admin or someone like that, they may be able to help you out with the exact CHMOD that will suffice on a web server.  If not, there's always wiki. http://en.wikipedia.org/wiki/Chmod

tried that. that wasn't the problem. my first thought was that it had something to do with permissions as well.

Wouldn't this be better in the thread that Eddie looks at?

Are the pictures even getting uploaded correctly?  After you upload them open a web browser and type in the URL and see if they show up.  If they are not getting uploaded it the first place, it's probably something in the server.  Either you might not have permission to upload to that directory or maybe you went over your space limit.

If they are getting uploaded, but publishing the page is getting rid of them, there may be something in the publishing program that is deleting unused files.  Those are my only two guesses going from what you said happened.

they do get uploaded. I can see them in the file directory, but only until I publish. that whacks them. I'm guessing it's a permissions issue.